FAQ

After placing your order, please allow 1-2 days for processing. Delivery times then depend on your chosen shipping method:
• Standard Shipping (DHL/FedEx): 10-15 days after dispatch – $12.95 flat fee
• Free Shipping (EMS): 15-25 days after dispatch – Free for orders over $50

Yes! We deliver globally with the exception of certain parts of Asia and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.

Once your order ships, you’ll receive a tracking link via email. You can use this to monitor your package’s journey in real-time.

We specialize in comfortable footwear across multiple categories including:
• Boots: Biker Boots, Chelsea Boots, Chukka Boots, Smart Boots
• Casual & Formal: Brogues, Casual shoes, Formal Shoes, Loafers
• Seasonal: Sandals
• Specialty: Suede Footwear
Plus lifestyle items like Alcohol & drinks, Cigarettes, Food & snacks in our Extras section.

Our shoes are designed with daily wear in mind, featuring quality materials, proper arch support, and flexible construction. We focus on combining style with functionality to ensure you can wear our footwear all day without discomfort.

Currently, we offer standard sizing across most of our collection. For specific sizing questions, please refer to individual product pages or contact our customer service team for personalized advice.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Orders can typically be modified or cancelled within 24 hours of placement while they’re still in processing. Please contact us immediately at [email protected] with your order number, and we’ll do our best to accommodate your request.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.

We offer a 15-day return policy from the date of delivery. Items must be unworn, in original packaging with tags attached. For complete details, please visit our Returns Policy page.

Please email us at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the appropriate address.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. In such cases, we’ll cover return shipping costs.

International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.

If your package is held by customs, you’ll typically be contacted by the customs office in your country. We recommend responding promptly to any requests for information to avoid delays.