Our Commitment to Your Satisfaction

At Daily Comfort Shoes Store, we believe that finding the perfect fit is as important as finding the perfect style. Just as we’re committed to crafting comfortable footwear like our premium Biker Boots, Formal Shoes, and Casual collections, we’re equally dedicated to ensuring your complete satisfaction with every purchase.

Quick Policy Overview:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Return Shipping: Customer responsible unless item is defective or wrong item shipped
  • Refund Processing: 5-7 business days after we receive your return

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request made within 15 days of delivery confirmation
  • Items in original condition: unworn, unwashed, with original tags attached
  • Original packaging included and undamaged
  • Proof of purchase (order number or receipt)
  • All accessories and documentation included

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Food & Snacks and Soft drinks from our convenience selection
  • Cigarettes and Alcohol & drinks due to regulatory restrictions
  • Items marked as “Final Sale” in our SALE or Mega Deals sections
  • Customized or personalized footwear
  • Items damaged due to customer misuse or wear

Step-by-Step Return Process

1 Initiate Your Return

Contact our customer service team within 15 days of receiving your order. Use the template below or email us directly at [email protected].

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Daily Comfort Shoes Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return: [Product Name, Size, Color] Reason for Return: [Size Issue, Style Preference, Defect, etc.] Preferred Resolution: [Refund / Exchange for [Specific Product]]

I confirm that the item(s) are in original condition with tags attached and packaging intact.

Please provide return instructions at your earliest convenience.

Thank you,
[Your Full Name]

2 Receive Return Authorization

Within 24 hours (during business days), we’ll email you a Return Authorization Number and detailed instructions. Do not ship items without this authorization.

3 Package Your Items

Securely package the items in their original box, then place in a shipping box. Include the original packing slip or a copy of your order confirmation.

4 Ship Your Return

Ship to our returns center using a trackable shipping method. We recommend insuring your package as we cannot be responsible for lost return shipments.

Returns Address:
Daily Comfort Shoes Store – Returns
2201 Rodney Street
SAN FRANCISCO, US 94102

Refund Information

Processing Time

Once we receive and inspect your return:

  • Refund Processing: 3-5 business days for inspection and approval
  • Funds Return: 5-7 business days for the refund to appear in your original payment method
  • Total Time: Typically 8-12 business days from when we receive your return

Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to original card
  • PayPal: Refunded to your PayPal account
  • Original Shipping Costs: Non-refundable unless return is due to our error

Exchange Process

Exchanges follow the same process as returns. Please note:

  • Exchanges are subject to product availability
  • If your preferred exchange item is unavailable, we’ll process a refund
  • You’ll be responsible for additional shipping costs for size/style exchanges
  • Price differences will be charged or refunded as applicable

Defective or Wrong Items

If you receive a defective item or incorrect product:

  • Contact us within 7 days of delivery
  • We’ll provide a prepaid return shipping label
  • Expedited processing for replacement or refund
  • No restocking fees apply

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges.

Email: [email protected]
Response Time: Typically within 24 hours during business days
Phone: [Will be provided in email response for personalized service]

We appreciate your trust in Daily Comfort Shoes Store and are committed to ensuring your complete satisfaction with our comfortable, stylish footwear collections.